About Our Client

Well established Security Services and Solutions provider

About the Service Delivery Manager

PLEASE NOTE: CAT 1 SECURITY CLEARANCE WILL BE REQUIRED

• You will have experience of managing the delivery of Security and / or infrastructure services to the Government and / or Enterprise customers
• Proficient in acting as the main point of contract for internal and external customers for operational issues
• Outstanding ability to continuously improve service standard and cultivate strong customer relationships

Responsibilities

• Ensure that quality standards are maintained in line with SLAs
• Resolve incidents, project P&L and delivery regular operational reports
• Manage and refine the service delivery processes to customers

Experience Required

• Degree in IT or related field
• Experience in managed / professional / consulting services delivery, preferably related to Security or Infrastructure management
• Technical background in Security or Infrastructure, with a knowledge of security protocols bring an advantage
• Relevant certifications such as Certified Information System Auditor (CISA), Certified Information Systems Security Professional (CISSP) and / or Security vendor training would be advantageous