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Jobs

Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Singapore
Industry:
Salary: Competitive
Start Date: 17/07/2017
Duration: 366
REF: 32528
Contact Name: Adam Fletcher
Contact Email: adam@searchelect.com
Job Published: over 1 year ago

Job Description

About Our Client

Well established Security Services and Solutions provider

 

About the Service Delivery Manager

 

PLEASE NOTE: CAT 1 SECURITY CLEARANCE WILL BE REQUIRED

 

  • You will have experience of managing the delivery of Security and / or infrastructure services to the Government and / or Enterprise customers
  • Proficient in acting as the main point of contract for internal and external customers for operational issues
  • Outstanding ability to continuously improve service standard and cultivate strong customer relationships

Responsibilities

  • Ensure that quality standards are maintained in line with SLAs
  • Resolve incidents, project P&L and delivery regular operational reports
  • Manage and refine the service delivery processes to customers

Experience Required

  • Degree in IT or related field
  • Experience in managed / professional / consulting services delivery, preferably related to Security or Infrastructure management
  • Technical background in Security or Infrastructure, with a knowledge of security protocols bring an advantage
  • Relevant certifications such as Certified Information System Auditor (CISA), Certified Information Systems Security Professional (CISSP) and / or Security vendor training would be advantageous