Key Words: Managed Services, Professional Services, Solutions, System Integration, Service Delivery, Operations ITIL, PMP, IT Infrastructure.

Role: ASEAN Head of Solutions and Operations

Industry: System Integration.

Function: Presales, Postsales, Operations, Service Delivery.

Location: Singapore

About Our Client

Our client is an established Asian based System Integrator offering both Managed and Professional services to a wide range of Enterprise customers across a number of industries such as finance, utility, education, hospitality.  They offer multiple lines of services to enable their clients IT Infrastructure needs by offering a holistic solution view in delivering services.

About the ASEAN Head of Solutions and Operations

Responsible for the ASEAN Group Solutions Deployment and Maintenance Services P&L, managing the billable staff, i.e. billable consultants, engineers and project management team

Responsible for people management, including staff performance KPI setting, performance reviews and people development

Manage the ASEAN Group operations, including pre-sales support, post-sales consulting delivery, project management and day-to-day maintenance support services: Scheduling, assigning and planning of resources

Managing and tracking of project cost

Work with 3rd parties – contractors, vendors and partners

Build team competencies, training of staff in both technical and soft skills

Keeping the team abreast of technology development

Develop and maintain market best practice in service delivery

Responsible for service creation and provision. Lead, coordinate and managing team for specific opportunity

Responsible to develop solutions in conjunction with sales and other team members

Design reliable solutions to meet the needs of the business customers

Responsible to position consulting & engineering services as required to strengthen relationship with customers by demonstrating Company’s ability to bring intellectual value and advisory; providing resolution for customers through quality analysis in partnership with customers

Understand the customers’ business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Company’s solutions have helped provide value.

Deliver consistent high performance and services with existing customers to reinforce Company’s branding and gain business advantage in leveraging on customer references.

Look to identify and manage third parties that add value to proposed solutions position Company as the strategic integrator providing a unique value proposition for our customers

Key Responsibilities

Degree in Computer Science, Communications, IT or other relevant field (or equivalent) with minimum of at least 10 years experience in network services and experience in consultative selling and relationship management within multi-national companies.

Ability to engage and partner with customer and internal staff as required.

Work in a virtual team environment.

Identify and qualify revenue generating opportunities.

Draw upon experience and relationships to gain access to new accounts.

Experience in creating solutions for customers based on their business and IT initiatives rather than on an individual company’s product offering.

Proven track record in managing a Service Delivery team and achieving services quota.

About You

Please note: Interested Applicants must be able to work in Singapore.

Experience across the following technologies; Network & Security, Wired and Wireless, LAN Switching, WAN Routing & Optimization, Firewall, IPS, VPN, Threat Management, Network Management, Unified Communication, TDM Voice Technology, IP Telephony, Contact Centre, Conference Solution, Video Solution, System & Storage, Server – Intel and RISC, Operation System – Window, Unix, Linux, Virtualization – VMWare, Critix & Microsoft, System Utilities, System Management.

Strong customer service attitude.

Strong presentation skills.

Results oriented.

Excellent diagnostics skills and good ability to resolve problems quickly.

People management skill.

Good conflict management and negotiation skill.

PMP and ITIL certified preferred.

If you are interested to learn more about the above job role or any other job opportunities, please apply to this job advertisement or alternatively contact the following consultant:

Jay Banghar

+65 65898787

jay@searchelect.com

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